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Refund and Return Policy

Learn about our return, replacement, refund, and order-related policies for products purchased through Excellent IT Telecom Solutions.

Our Commitment

At Excellent IT Telecom Solutions LLC (EITS), we stand behind the quality of our fiber optic cables and networking products. If you are not satisfied with your purchase, we are here to help. Please read our policy below before initiating a return.

Return Eligibility

We accept returns within 30 days of the delivery date, provided the following conditions are met:

  • The item is in its original, unused condition
  • The item is in its original packaging with all accessories and documentation included
  • The item has not been cut, crimped, spliced, or otherwise modified
  • You have proof of purchase (order number or receipt)

Items that show signs of use, damage caused by the customer, or that are missing original packaging may not be eligible for a full refund.

Non-Returnable Items

The following items are not eligible for return:

  • Custom-cut or custom-length cables
  • Items that have been physically damaged, cut, or altered after delivery
  • Items returned more than 30 days after delivery
  • Items purchased as clearance or final sale (if labeled as such)

How to Initiate a Return

  1. Contact us at info@excellentittelecomsolutions.com with your order number and reason for return.
  2. We will respond within 1-2 business days with return instructions and a return authorization.
  3. Ship the item back to our Irving, Texas address using a trackable shipping method. We recommend insuring high-value items.
  4. Once we receive and inspect the return, we will process your refund within 5-7 business days.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped, defective product, or damage that occurred before delivery). In those cases, we will provide a prepaid return label.

Refunds

Approved refunds will be issued to the original payment method used at checkout. Please allow 5-10 business days for the refund to appear on your statement, depending on your bank or card issuer. Original shipping charges are non-refundable unless the return is due to our error.

Defective or Damaged Items

If you receive a defective or damaged product, please contact us within 7 days of delivery with photos of the damage and your order number. We will arrange a replacement or full refund at no additional cost to you, including return shipping.

Wrong Item Received

If you received the wrong item, please contact us immediately. We will ship the correct item and arrange for the return of the incorrect one at our expense.

Exchanges

We do not process direct exchanges at this time. If you need a different item, please return the original product for a refund and place a new order for the desired item.

Contact Us

If you have questions about our return policy or need help with a return, please reach out:

Excellent IT Telecom Solutions LLC
Irving, Texas
Email: info@excellentittelecomsolutions.com

Effective Date: August 2026